Terms and conditions

In these terms, the following words have the meanings set out below.

These terms and conditions apply to all purchases, enquiries and transactions made through this website, as well as to written orders placed by email or other direct contact.

By completing a purchase, submitting an enquiry or signing an order confirmation, you confirm that you are at least 18 years old, legally able to enter into binding contracts, and that you have read and accepted these terms in full.

If you order on behalf of a company, you confirm that you have the authority to bind that company to these terms.

Bastukronan is a Nordic sauna and outdoor wellbeing brand, rooted in Swedish sauna tradition and operating in Sweden, Germany, Finland and Denmark. We design every product ourselves and work with a dedicated materials and assembly partner who builds each piece to our exact specifications. Our products are manufactured at the Bastukronan workshop in Lithuania, within the EU.

Our registered company details, including company registration number and registered address, are available on request. Contact us at contact@bastukronan.se and we will reply within two working days.

Placing an order constitutes an offer to buy. No binding contract exists until we send you an order confirmation by email. The contract covers only the products listed in that confirmation.

We reserve the right to decline an order before confirmation is sent — for example if a product has become unavailable, if we find an error in a product description or price, or if we have reasonable grounds to suspect fraud. In such cases we will tell you promptly and refund the full amount.

Order confirmations are generated automatically. Errors in pricing or product descriptions on the website do not constitute an offer. If a pricing error is discovered after confirmation, we will contact you to discuss the options before proceeding.

Every product on this website is made to order. We hold no stock. Production begins only once any deposit has been received and the order has been formally confirmed in writing.

All prices shown on the website are exclusive of VAT unless stated otherwise. VAT is applied at the rate in force for your delivery country at the time of purchase and is shown clearly at checkout before payment is completed.

Shipping and installation costs are not included in the stated product price. They are calculated and shown separately before order confirmation, based on your delivery address and any additional services.

For orders in a currency other than our base currency, the exchange rate in force at the time of payment applies. We are not responsible for exchange rate movements between enquiry and payment.

Prices may change without notice. The price that applies to your order is the price shown when you complete the purchase and stated in your order confirmation.

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, American Express), processed securely through Shopify Payments
• Bank transfer (SEPA or SWIFT) for orders with a product value above EUR 5,000
• Klarna and other payment solutions shown at checkout

Card details are handled by Shopify Payments and are never stored on our servers. We never see your full card number.

Deposit requirement: for orders with a total product value above EUR 3,000, a non-refundable deposit of 30% of the product value is required before production starts. The balance is due no later than 7 days before the confirmed dispatch date. For smaller orders, payment in full is taken at checkout.

We do not dispatch goods until payment has been received in full and cleared. Title to the goods passes to you only once payment has been received in full.

Every product is built by hand to order by our materials and assembly partner. Standard lead times are as follows:

Lead times are estimates, not guarantees. Production and logistics delays caused by material shortages, transport disruption or force majeure are outside our control. We will tell you about any significant delay as soon as we become aware of it. Delays do not give you the right to cancel an order already in production, except where the delay exceeds 12 weeks from the originally confirmed dispatch date.

Once production has started, requested changes to specification may extend the lead time and incur an additional cost, which we will confirm in writing before proceeding.

We currently deliver to Sweden, Germany, Finland and Denmark. If you need delivery to another country, contact us before placing an order to discuss feasibility and price.

Standard orders include white-glove delivery: specialist freight by a two-person team, unloading and placement at a ground-level or otherwise directly accessible outdoor spot. Crane lifts, carrying up stairs, or placement beyond the access point of a standard vehicle are not included and must be arranged and priced separately.

Our logistics partner will contact you directly to confirm a delivery window with at least 5 working days’ notice. You or an authorised representative must be present at the delivery address to receive and inspect the goods. If you are unavailable and we need to rebook, a rebooking fee may apply.

You are responsible for ensuring that:

• The delivery site is accessible to a standard freight vehicle (at least 3.5 m of road width and 4 m of clear height)
• A suitable, level and load-bearing foundation is prepared before delivery
• Any building permits or permissions required to site a sauna or hot tub on your property are in place
• Any gates, passages or access routes are open and clear on delivery day

Risk in the goods passes to you on delivery to the delivery address. If you refuse delivery without valid reason, a storage charge of up to EUR 50 per day may apply from the attempted delivery date.

Delivery does not include installation unless an installation service has been expressly quoted and added to your order in writing.

Where an installation service is included, our installation team assembles the product on site, connects pre-fitted pipework and checks basic function. Electrical connection to your mains supply, and any permits required, are the responsibility of a licensed local electrician and are not part of the installation service.

You are responsible for ensuring that a suitable electrical connection is prepared and approved before the installation date. Delays caused by an unprepared installation site may incur rebooking fees.

Products assembled by the customer must be put up strictly in accordance with the assembly instructions supplied with the product. Warranty claims will not be accepted where damage has resulted from incorrect assembly.

As a consumer within the EU, you have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, under EU Consumer Rights Directive 2011/83/EU.

If you wish to cancel your order before production has started, you must tell us in writing at contact@bastukronan.se within 14 days of your order confirmation. In that case any deposit is refunded within 14 days, provided production has not started.

To exercise the right of withdrawal where it applies, send a written notice of withdrawal with your name, order number and order date. We will acknowledge receipt and process your refund within 14 days of receiving the returned goods in their original condition.

Cancellation requests must be sent in writing to contact@bastukronan.se. The following applies:

• Before production starts: full refund of the amount paid, less any bank transfer or payment processing fees already incurred.
• After production starts, before dispatch: the deposit is forfeited. If payment has been made in full, we refund the balance less the deposit and any material costs, assessed case by case.
• After dispatch: cancellation is not possible. You may make a defect or warranty claim under sections 12 and 13 where applicable.

Changes to an order already in production (dimensions, timber, accessories or colour) are accommodated where possible. Changes may affect the lead time and incur an additional cost. All changes must be confirmed in writing by both parties before the workshop proceeds.

You must inspect the goods on delivery. If visible damage to the packaging or product is observed at delivery, note it on the delivery paperwork and photograph the damage before the delivery team leaves.

To report a defect or transit damage:

• Tell us at contact@bastukronan.se within 48 hours of delivery
• Give your order number, a written description of the defect, and clear photographs
• Do not use or assemble a product you believe to be damaged until we have assessed the case

We assess the case within 5 working days and offer, at our discretion, one of the following remedies: repair, replacement of the affected component or unit, or a partial refund. We cover reasonable return freight costs for confirmed defects.

The following are not defects and are not covered by these provisions:

• Natural variation in timber grain, knot placement or colour tone — these are characteristics of solid wood, not manufacturing faults
• Minor surface marks typical of handcrafted manufacture
• Dimensional variation within ±10 mm of stated specifications
• Greying or weathering of untreated timber exposed to the elements
• Cracking or movement in the timber caused by extreme heat or moisture beyond the product specification

All Bastukronan products carry a 2-year manufacturer’s warranty from the delivery date, covering:

• Structural defects in timber jointing and frame construction
• Component failure in sauna heaters under normal use
• Defects in factory-applied finishes and hardware (hinges, handles, locks)
• Glass panels and windows, breakage under normal use

The warranty does not cover:

• Damage caused by incorrect assembly, incorrect installation, or failure to follow the care instructions
• Damage caused by use outside the product’s stated temperature or humidity specification
• Normal wear, weathering and surface ageing of the timber
• Damage caused by third-party modifications, unapproved components or unauthorised repairs
• Damage caused by events outside normal use (flooding, fire, vandalism, falling objects)
• Consumables such as sauna stones, lamps and replaceable heater parts subject to normal wear

To make a warranty claim, contact us at contact@bastukronan.se with your order number, a description of the defect and photographs. Valid warranty claims are resolved by repair, replacement of the affected component, or a partial refund, at our discretion.

This warranty is in addition to, and does not limit, your statutory rights as a consumer under applicable Swedish law and EU law.

To the extent permitted by applicable law, our total liability to you for any order, whether in contract, tort or otherwise, is limited to the total price paid for that specific order.

We are not liable for:

• Indirect, incidental, special or consequential loss, including lost profit, lost revenue or loss of enjoyment
• Loss arising from production or delivery delays that fall within the stated lead times
• Loss caused by your failure to prepare a suitable installation site, electrical connection or access route
• Third-party costs, including electricians, groundworkers or planning consultants
• Damage caused by failure to follow assembly instructions, care guides or the heater manual

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

All content on this website, including product photography, text, brand materials, design, logo and the name Bastukronan, is owned by or licensed to us and is protected by copyright, trade mark and other intellectual property rights.

You may not reproduce, distribute, modify or use any content from this website for commercial purposes without our prior written consent. You may share links to product pages and print or save pages for your own personal use.

We collect and process personal data in accordance with our privacy policy, which forms part of these terms by reference. By placing an order you consent to the processing of your personal data under that policy.

We use your data to manage and fulfil your order, arrange delivery, handle warranty claims and communicate with you about your purchase. We do not sell your data to third parties. We share data with logistics partners and Shopify Inc. only to the extent required to fulfil your order.

You have the right to access, correct and request erasure of your personal data. To exercise these rights, contact us at contact@bastukronan.se.

If you have a complaint, contact us at contact@bastukronan.se and we will acknowledge it within 2 working days and aim to resolve it within 14 days.

If we cannot resolve your complaint to your satisfaction, you can refer it to the Swedish National Board for Consumer Disputes (ARN) at www.arn.se, or to the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

We are not obliged to, but will in good faith consider, alternative dispute resolution.

These terms and any contracts formed under them are governed by Swedish law. Disputes that cannot be settled amicably will be decided by the Swedish courts.

If you are a consumer resident in another EU country, this governing law provision does not deprive you of the protection given to you by mandatory rules of your home country’s law, and you retain the right to bring proceedings in the courts of your country of residence.

We may update these terms and conditions from time to time to reflect changes in our business, product range, legal obligations or applicable law. The update date at the top of the page shows the latest revision.

The terms in force at the time of your order govern that order. Subsequent changes do not apply retroactively to orders already confirmed.

We recommend bookmarking this page and reading it before each purchase.

For questions about these terms, your order or your rights as a consumer: